Terms of Service

Acceptance

By using this website, booking a call through it, sending an engagement inquiry, or paying an invoice for services offered on it, you agree to these Terms of Service and the Privacy Policy. If you don't agree to any part of these terms, please don't use the site or engage the services.

If you're entering into an agreement on behalf of a company, practice, or other organization, you represent that you have authority to bind that organization to these terms.

Who we are

"I," "me," "my," "Operator," or "Service Provider" refers to Ashikur Rahman, an individual SEO operator based in Bangladesh, trading under the brand claudeaiexpert at claudeaiexpert.com.

"You," "your," or "Client" refers to the person or entity using the website or engaging the services.

Services and scope

I offer three productized services, each with published tiers and scope:

• AI-Powered Websites (website design and launch)
• Technical SEO (audits, schema, Core Web Vitals, indexation, recovery)
• Full SEO + AI Search Optimization (monthly retainer for content, technical maintenance, and AI citation growth)

Each tier and what's included is published on the relevant service page and the pricing page. Custom or enterprise scopes are quoted after a discovery call and documented in a separate statement of work.

I reserve the right to decline any engagement, especially in industries I don't work with (gambling, crypto, adult content, affiliate-only black hat), without explanation.

Engagement process

A typical engagement runs like this:

• Discovery call. 30 minutes, no cost, no commitment. We scope the work, confirm fit, and agree on a tier or custom quote.
• Scope confirmation. I send you a written statement of scope, price, timeline, and deliverables.
• Invoice and deposit. You pay the upfront portion (see section 5). Work starts when the deposit clears.
• Delivery. Work is delivered within the committed timeline.
• Review + revisions. You review, we iterate until it fits the brief (see section 6).
• Final payment and handoff. On acceptance, balance is invoiced and paid, and the deliverables are handed over with any required credentials and documentation.

Payment terms

• Projects over $299: 50% due upfront to start work, 50% due on delivery.
• Projects at or under $299: paid in full upfront.
• Monthly retainers: billed on the first business day of each month, payable within 5 business days. Work for that month begins once payment is received.
• Currency: all prices and invoices are in USD unless otherwise agreed in writing.
• Payment methods: Payoneer, Wise, direct US bank transfer (ACH or wire), or SWIFT bank transfer. Other methods (USDT, Stripe, etc.) may be available on request.
• Late payment: invoices unpaid for more than 10 business days past the due date may pause active work and incur a 2% monthly late fee, maximum allowed by applicable law.
• Taxes: you are responsible for any applicable taxes, VAT, GST, or withholding tax in your jurisdiction. Invoice amounts are net of such taxes.

Revisions and refunds

Every productized package includes free revisions until the work fits the agreed brief. Revisions must relate to the agreed scope, not new feature requests or scope expansions.

If, after three rounds of good-faith revision, you still aren't satisfied and I can't bring the work to the agreed brief, I will refund the full fee paid for that engagement. No invoice disputes, no arbitration, no "per our contract" excuses. This applies to one-time productized tiers (websites, technical SEO packages).

Monthly retainers can be canceled at any time with 14 days written notice. Unused portion of a month's fee is not refunded, but no further charges will be made after the notice period. Content already published remains your property.

Refunds do not apply to:

• Completed months of a monthly retainer (i.e. months where all deliverables were shipped and delivered).
• Work that was delivered and accepted, where you later changed direction unrelated to the original brief.
• Disputes arising from your failure to provide access, assets, or timely feedback after multiple reasonable requests.

Client responsibilities

For me to deliver on time and in scope, I need the following from you:

• Timely access to any accounts or systems needed for the work (WordPress admin, hosting, Search Console, Google Business Profile, etc.).
• Timely feedback within 5 business days on drafts and deliverables. Delays in feedback may extend the delivery timeline.
• Accurate information in briefs, about your business, credentials, and claims. You warrant that any information you provide is accurate and that you have the right to publish it.
• Lawful use. You confirm that your business and the content you provide comply with applicable laws, including medical, legal, and advertising regulations in your jurisdiction.

Deliverables and ownership

Upon full payment of the invoice for a given engagement:

• Any website, page, blog post, schema code, content, or technical work I deliver to you is yours to own, modify, and use without further fees.
• Access credentials, admin accounts, and hosting are handed over in full. Nothing is held on my side as leverage.
• You have the right to republish, adapt, translate, or extend the deliverables in any reasonable way.

Until payment is received in full for a given engagement, I retain ownership of the deliverables, and they may not be used in production.

Intellectual property

I may use pre-existing tools, templates, utilities, methodologies, or code libraries I've built over years of operating. These remain my property and I may re-use them on other engagements. Specifically:

• My internal SEO checklists, audit scripts, and Claude Code workflows remain my IP and may not be copied or redistributed.
• Any stock photos, third-party plugins, or licensed fonts used in your deliverables are licensed to you per the original license of each asset (I'll list them on request).
• Case studies and anonymized outcomes from your engagement may be published on claudeaiexpert.com or in marketing materials only with your written permission. If you decline permission, I'll keep everything confidential.

AI usage in deliverables

I am transparent about using Claude and Claude Code during client work for first drafts, technical scaffolding, schema generation, and refactors. Every AI-assisted output is reviewed by me against a checklist for accuracy, E-E-A-T signals, schema validation, and quality before shipping.

You acknowledge that:

• AI-assisted outputs in your deliverables are reviewed and signed off by a human (me) before publication.
• You may request a non-AI engagement if you prefer. Pricing may be higher, and timelines may extend.
• AI-generated content in your deliverables does not grant Anthropic or any AI provider rights to your business or brand.

Confidentiality

I treat all information you share during an engagement as confidential. I don't share your business details, client lists, passwords, strategies, or proprietary content with anyone outside the engagement without your written permission.

A mutual NDA is available on request for enterprise or sensitive engagements. For productized tiers, these terms and standard good-faith practice govern confidentiality.

Termination

Either party may terminate an engagement with 14 days written notice. On termination:

• Any work delivered up to the termination date is invoiced pro-rata (for retainers) or per the agreed deliverable schedule (for projects).
• Deliverables completed and paid for remain yours.
• Deposits are non-refundable once work has started, except under the refund policy in section 6.
• I may terminate immediately for material breach, non-payment, abuse, or if the engagement falls into an industry I don't work with (see section 3).

Warranties and disclaimers

I warrant that I'll perform the services with reasonable skill, care, and professional judgment consistent with industry standards for a senior SEO operator. Beyond that:

• No ranking guarantees. SEO is dependent on factors outside my control (Google updates, competitor actions, your existing domain authority, your content quality, your budget). I don't guarantee specific rankings, traffic volumes, lead counts, or AI citation counts. I commit only to applying the agreed methodology to a professional standard.
• No medical or legal advice. Nothing on claudeaiexpert.com or in any deliverable constitutes medical, legal, financial, or other professional advice in your field. You're responsible for the accuracy of claims on your own site.
• As-is. The website and services are provided "as is." Except as explicitly stated here, I make no warranties, express or implied, including of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of liability

To the maximum extent permitted by law, my total liability arising out of or related to these terms or any engagement shall not exceed the amount you paid to me for the specific engagement giving rise to the claim, in the 12 months preceding the claim.

In no event shall I be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold me harmless from any claim, loss, damage, or expense (including reasonable legal fees) arising from:

• Content, claims, or credentials you supplied to me and asked me to publish.
• Your violation of these terms or any applicable law.
• Disputes between you and a third party related to the operation of your business.

Governing law and disputes

These terms are governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties agree to first attempt to resolve any dispute arising out of or relating to these terms or any engagement through good-faith negotiation, and if that fails, through non-binding mediation.

If a dispute cannot be resolved by negotiation or mediation within 60 days, it shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in New York, New York. The arbitration shall be conducted in English by a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for intellectual property infringement or to protect confidential information.

Changes to these terms

I may update these terms from time to time. When that happens, I'll update the "Effective" date at the top. Material changes will be announced with a visible notice on the site for at least 30 days. Continued use of the site or services after changes constitutes acceptance of the updated terms.

For active engagements, the terms in force at the time you paid the first invoice govern that engagement, unless both parties agree in writing to update.

Contact

Questions about these terms, a specific engagement, or anything legal? Email contact@claudeaiexpert.com. For anything urgent, WhatsApp at +880 1774 593 793.